What payment methods are available?
We offer the following payment methods for uncomplicated payments of your premium membership:
Credit card (Mastercard, Visa, American Express)
PayPal
Please note that the payment options shown here are the current ones.
What is the satisfaction guarantee and when can I claim it?
We offer an uncomplicated satisfaction on Doméstico24. Here's more information one what this means:
With Doméstico24, private individuals and companies can find a suitable domestic help. We believe that this should be possible for everyone quickly and easily.
Therefore, we offer a satisfaction gua
How can I redeem a voucher?
To redeem a voucher, proceed as follows:
Log in to Doméstico24
Click on "become a premium member"
Click at the bottom on "Click here to enter your voucher"
Enter your voucher code Best with "Enter"
The voucher amount will be deducted from the total amount at the checkout.
If you need any fu
I received an email about a promotion, but the discount isn't applied. What can I do?
Every e-mail with a special offer contains the button "Apply discount".
Important: You apply the discount by clicking on "Redeem discount" in the e-mail you received. You will then be taken directly to the payment page and will see the prices with the applied discount.
To enter the discount, procee
Failed Payment
What do I have to do when my payment has failed?
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Doméstico24 account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ next to t
How can I change my billing address?
If you wish to change your billing address at Doméstico24, please follow these steps:
Log in to your Doméstico24 account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing address and s
