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Frequently asked questions Forgot password Our conditions

How can we help?

If you haven't found the answer to your question in our frequently asked questions write to us. We will usually get back to you within two working days.

Charlotte

Head of Customer Success

We will reply to this e-mail address.
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Please describe your request in as much detail as possible.

Common questions

We are asked these questions particularly often. Perhaps yours is among them:

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!