Frequently asked questions

Questions for employers

Questions from household helpers

General questions

I cannot log in or have forgotten my password. What do I need to do?

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

I have registered but have not received an activation e-mail. What do I need to do?

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

Will my data be forwarded to third parties?
No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.
Why is nobody answering my advertisement?

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

  • Upload a photograph
  • Fill in your profile to the greatest extent possible
  • Provide more detailed information about yourself and the position to be filled

We also recommend that you answer advertisements yourself.

Why is nobody responding to my messages?

There could be several reasons for this.

  • Not everybody reads their e-mail every day, with some only checking their account once a week.
  • The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
  • The recipient is on holiday.
  • Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

How can I activate/deactivate e-mail notifications informing me about new members in my area?

To change your notification settings, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Deactivate/activate the option "Please notify me about new members in my area"
How can I delete my account?

To delete your account, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

How can I change my e-mail address?

To change your e-mail address, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.