What should I do if the verification doesn't work?

We're sorry to hear that you're having trouble verifying your profile. Here are a few steps you can take to troubleshoot the issue:

  • Use a different device to try and verify your profile and restart the verification process.
  • Use a different browser to access the verification process and restart the verification process
  • Delete the cache in the browser you are working on.
  • Ensure your camera and browser settings have the needed permissions.

If the issue persists, please get in touch with us, and we'll make sure to help you further. Providing us with any technical information, like device model, browser version, screenshot/video, would immensely help in figuring out where the issue is stemming from.