What is the satisfaction guarantee and when can I claim it?

We offer an uncomplicated satisfaction on Doméstico24. Here's more information one what this means:

With Doméstico24, private individuals and companies can find a suitable domestic help. We believe that this should be possible for everyone quickly and easily.

Therefore, we offer a satisfaction guarantee for premium members: We will refund your money for your premium membership if you are not satisfied with our service within the first 14 days after you started your premium membership, e.g. if

  • you could not make contact with a domestic helper,
  • you couldn't find a domestic helper who would fit your needs,
  • our platform is not for you after all, or
  • you are dissatisfied for some other reason.

To claim your guarantee

Within the first 14 days after the start of your premium membership, contact our support team and tell us the reason why you are dissatisfied. This information will help us further improve our site and our service.

Afterwards you will receive the money for your premium membership back to the original source of payment (PayPal or credit card) without any ifs and buts.